Thursday, March 22, 2007
Season Ticket Delivery
Despite being away and not having alot of free time, I have read with great interest some of the commentary about the delay in Washington Nationals Season Ticket Holders, not receiving their packages yet. This after individual game tickets for Opening Day and April have already been sent to those Ad Hoc buyers.
I understand where Brandon is coming from over at The Curly W. Like him, I am disheartened by the lateness of the packages. If, in fact, the team is openly going to struggle while they put their house in order, push through the building of the New Nationals Park to the best of their abilities, the attention to detail for the basic Season Ticket Holder Item, The Season Ticket Themselves, is not alot to ask for.
I received the following email from The Nationals this morning (as well as many others):
IMPORTANT INFORMATION REGARDING
THE DELIVERY OF YOUR SEASON TICKETS!
Nationals Season Ticket Holders can expect to receive their 2007 season tickets by Monday, March 26. If you have not received your tickets by then, please call 202.675.NATS (6287) or email email@example.com.
You may have already received, or should receive, an email with your tracking number shortly.
We apologize for the delay and any inconvenience this may have caused.
Thank you very much for your continued support and patience. We look forward to seeing you at RFK Stadium.
Washington Nationals Ticket Sales and Service Department
OPENING DAY IS MONDAY, APRIL 2 vs. FLORIDA MARLINS
But, that email and the other posts online left me wanting for more.
So today, while Hopscotching across the country to return to Washington (and, If you are ever stranded in Chicago and all the weather back East is unreliable and Flights back up, I highly recommend, what I did today. I flew from Chicago to Denver and Directly back to Washington, beating just about every single available connectlng flight scenario anywhere on the east coast. It worked and I was in my house by 5:30PM Eastern Time. I didn't fly out of Chicago until 8AM Central Time), I logged in on my laptop and reached out to Our Washington Nationals, searching for an answer.
I asked the following question exactly in this form: "I noticed on the various Nats Blogs and Chat Rooms there are alot of folks grousing about The Nationals supposedly dropping the ball on getting Season Ticket Packages to people. Now, I received an email from the team to look for them soon. Can you give me any facts about why there is a delay that I can pass on in a post on the Nats 320 Blog? Any information would be better than no information, for these folks that are complaining. Especially if you happen to read today's post in the Curly W."
I received the following reply:
"All the tickets have been sent. And all accounts should have received a FedEx tracking number by now. The vast majority of people will have their tickets by tomorrow (Fri.), with some people getting theirs on Monday."
"The club made decision to mail everyone at the same time, rather than in 'waves' to avoid some people having theirs while others didn't. This policy will be evaluated as we move forward."
That was the end of the official response, and I appreciated their very quick response. I am sure the answer will not settle alot of folks complaints. That's fine, because I understand where you are coming from--especially if you are in a group that divides up the season tickets.
Its important, when Baseball Fans, Season Ticket Holders, give their money months in advance to support Our Washington Nationals, that better communication be made so confusion like this, does not occur in the future. The receiving of our Season Ticket Package should NEVER BE AN ISSUE, no matter how good, or bad, the team may perform on the field.
Hopefully, this negative response by some will strengthen the process in the future.