Monday, March 26, 2007
Searching For Answers--And I Got Some
No doubt--the venom spewing by fans over The Season Ticket Delivery by Our Washington Nationals has reached the point of being a mini-crisis. But, despite all that, FEDEX has promised to deliver the Majority of Season Ticket Packages by Monday, today--March 26th. Although, some fans will receive their tickets by Wednesday. (Someone posted that his FedEx Tracking number said Friday) That word comes from The Washington Nationals, themselves. I know, because I asked them the question--DIRECTLY. Team Officials also told me some began to receive their packages over the past weekend.
Happily, I can report, My Section 320 Season Ticket package came today, at 12 Noon. The African Queen signed for the package. The FedEx employee told her the Alexandria, Virginia Sorting Facility was inundated with the Ticket Packages. And, in fact, FedEx had extra trucks out on the street, just to handle the massive load, throughout the DC AREA.
But, I know that word alone is not going to please some. So, once again, I reached out, in an attempt to find some real answers from Our Washington Nationals. All my questions were answered, directly and right away. And, you can bet I touched on all the rumor mongering written on some of the chat boards. The half truths and baseless comments, that turned out to be just that--FALSE.
So, here we go. And, you can decide however you wish. But, I made the effort to get some responses. The Nationals personally got in touch with me over the matter.
(SBF) My first question was to find out want went wrong in the process to get The Season Tickets Delivered to fans at their homes?
The response: Nationals Officials told me they "were VERY UNHAPPY about how their vendors treated the team and their customers" over the Season Ticket Printing Process and Delivery. In fact, "We (The Nationals) always shared whatever information we were given, right away...in an effort to be responsive to our customer. In retrospect, too often in the past week, we were not given straight info."
The Nationals believing their straightforwardness on the issue to fans, hurt their relationship with their customers (SBF).
(SBF) Now, some are rumoring that because their FedEX delivery confirmation number is coming from RFK, the Season Ticket Holder will receive cheaper Tickets.com printed generic tickets than the higher quality Perforated Tickets from the Canada Operation. And, for some reason, these folks believe their prepaid parking at RFK will not be included, in their package?
(The Nationals) "The Tickets (being delivered by FedEx) are full, attractive printed versions (in fact Opening Day, and especially, Last Game Ever at RFK, are particularly attractive). Parking should be included (if you ordered Season Ticket Parking)."
No one ordering a Season Ticket package will receive cheaper computer generated tickets (SBF). That's a fact, according to The Nationals.
(SBF) Finally, I asked about the swirling rumor bringing your own food into RFK Stadium for 2007. I know, right now, there is a major concern from fans about a post on The BallparkGuys Chat room about that fan claiming The Nationals WILL NOT ALLOW Food and Water into RFK for 2007. It has touched off a firestorm on the blogs. Someone even asked Barry Svrluga yesterday in his Nationals Journal to find out the answer. I know that "OFFICIALLY" outside food is not allowed, but has been OK'd for the first two seasons as long as fans are not bringing coolers, gigantic packages, etc. What's the rule for 2007?
(The Nationals) "There's no change to the food policy or enforcement levels from past practice."
What has been allowed into RFK Stadium for 2005 & 2006 will continue for 2007 (SBF).
Those were all the Official Comments and Responses.
I understand that some are still upset, when it comes to dividing up their season tickets to their group holders, and about trading in seats for games they may not attend the first week of the season. Its very unfortunate. But, as I stated before, something went wrong, The Nationals admit that and are making the effort to appease everyone, as quickly as possible.
That's all I have to say further on the topic of Season Ticket Deliveries.
By the way: The Package is attractive. Although 2007 Season Tickets do not come in the Heavy Cardboard Printed Box, as the previous two seasons. The Opening Day Ticket is HUGE!! And, there is a special "Baseball's Farewell To RFK STADIUM" Closing Day Ticket. The Cardboard Printed Binder has Fireworks on the cover with The Nationals Logo on the bottom.
I would have liked to see the continuing practice of a Season Ticket Holder Special Pin, that was included in 2005 & 2006, but that seems to have gone by the wayside. Too bad. I liked the pin series, especially for the last season at RFK. Although all Full Season Ticket Holders will receive a Complimentary 2007 Washington Nationals Yearbook.