Wednesday, August 19, 2009
Why Does Metro Continue To Disappoint?
Last night was a Metro night for The African Queen and I. And once again Metro continued to disappoint.
Getting to Nationals Park was not the problem. Our Tuesday night departure to Navy Yard Station occurred during rush hour. Plenty of trains, quick service. No issues.
Then after the ballgame concluded, nothing worked right.
Walking into The Navy Yard Station at 10:08PM to head home, there is a Green Line Train heading to Mt. Vernon Square on the tracks. The Arrival/Departure Signs read "Next Train Departing in One Minute". We need this train to transfer at L'Enfant Plaza to head back toward Northern Virginia and eventually Franconia-Springfield Station.
We board the train and wait and wait and wait. 25 minutes later the door chimes sound and off we go.
To only wait again at L'Enfant Plaza. Upon arriving at this major transfer point, there are hundreds, if not near 1000 folks jammed into the station. Siting track maintenance--Metro has shutdown it's entire blue line service from Rosslyn to King Street. And the only way any passenger can get to Pentagon, Pentagon City, Crystal City, National Airport, Braddock Road and King Street is by taking a Yellow Line train to Huntington.
Then, those passengers heading to what is also our final stop must take a special shuttle train to reach Van Dorn Street or Franconia-Springfield.
Fine. But--oh by the way--that yellow line train will not be here for another 45 minutes.
Yes--45 MINUTES!! Not one single yellow line train to Virginia in nearly 3/4th of an HOUR!!
As usual, no explanations from any Metro Employees. Few details to assist passengers.
10:08PM arrival time to Navy Yard Station.
10:33PM arrival time at L'Enfant Plaza
11:18PM departure time from L'Enfant Plaza
11:38PM arrival time at King Street
11:53AM arrival time at Franconia-Springfield
12:07AM arrival time at our home
1 Hour and 59 Minutes for what is suppose to be a 35 minute trip.
Does Metro ever understand customer service?
If Metro Is The Way To Go, then The Washington Metropolitan Area Transit Authority failed again last night. If you promise to take thousands to a single event--you can't abandon them on their way home. You can't say--Oh, sorry, we have track work to do tonight.
The most important assignment for ANY METRO EMPLOYEE is to get their patrons through their system in a timely matter--not leave everyone stranded, sweating on a humid platform at L'Enfant Plaza Station wondering if they will ever get home on a work night.
Yet Metro has decided they will continue this track work maintenance through Thursday evening of this current home stand involving Our Washington Nationals.
Great. So don't expect us to be using your service.
Thanks again Metro for not caring about your paying customers and continuing to disappoint. Yes, we understand, Metro needs to maintain their system, but not at the expense of those attending an event in downtown DC. One in which you ask fans to depend on you. There is no excuse for Metro to not plan their maintenance around the baseball game and for not one single Yellow Line Train to take baseball fans home to Virginia for 45 minutes last night from L'Enfant Plaza Station--August 18th, 2009.