Saturday, February 17, 2007

DirecTV & MASN 2



I have been reading in various Nationals Chat Rooms that many Washington Nationals Fans were getting some very unhappy news from DirecTV. Specifically, whether DirecTV will carry the Mid-Atlantic Sports Network Alternate Channel on those upcoming days in the 2007 Baseball Season when both Our Washington Nationals and The Baltimore Orioles are both scheduled to play at the same or overlapping time frames.

DirecTV Customer Relations has been telling Nats Fans that DirecTV WILL NOT guarantee carriage of MASN 2 on those days. This, after the other regional carriers: Comcast Sports Net, Cox Communications, RCN and Verizon Fios all have publicly stated they WILL carry the alternate channel at no additional charge to consumers.

Being a subscriber to DirecTV for over 10 years and their MLB Extra Innings Package during that entire time frame, I have never been left short of receiving virtually any Major League Baseball Game during the past decade. And, during the first two seasons of Washington Nationals Baseball, DirecTV has carried just about every single game. So, I never needed to complain to them.

But, after reading these online remarks, I decided to call DirecTV Corporate Headquarters in El Segundo, California (El Segundo is the Los Angeles suburb surrounding LAX Airport). Very quickly, I was able to get DirecTV's National Public Relations Manager on the line and explained to her what Fans have been hearing from their Customer Relations Department. Jade Ekstedt said she was unaware of any problems concerning MASN and its alternate channel. She took my information telling me she would call me back, as soon as she found out the final word.

Sure enough, 10 Minutes later Jade was calling me back with the answer. "I can tell you unequivocally, DirecTV WILL BE carrying both MASN and MASN 2 (The Alternate Channel) on those days BOTH The Washington Nationals and Baltimore Orioles have overlapping times," Jade told me. "MASN will be broadcast on it normal channel--626 on our service. MASN 2 will be broadcast on our Channel 671."

Do you have to have the MLB Extra Innings Package to receive MASN 2 on Channel 671?

Ekstedt firmly stated: "No, MASN and MASN 2 will be available to ALL DirecTV customers who have basic service. One does not have to pay any premium service charges to receive the alternate channel. Although, DirecTV can not control which teams game is shown on the two provided channels. That is a decision of MASN, not us."

Jade then told me, she was already in touch with the Head of Customer Service at DirecTV, in an effort to get the word straight to the many Nationals and Orioles fans that might be concerned about the misinformation being handed out by DirecTV. "As we speak, the work is already being done to correct the situation so that everyone in Customer Service is on the same page. We are very sorry for the misunderstanding, and quite frankly, I am very pleased that you called to notify me."

With that, I thanked Jade Ekstedt for her attention to my questions and definitely her promptness in responding. I don't think I could have asked for better service, or a quicker response.

For the many Washington Nationals Fans out there with DirecTV, I hope this clears up any concerns you might have about ANY Nats Game carried by this service provider.

11 comments:

natgnat said...

THANK YOU

NOW I CAN SLEEP

natgnat

Tom said...

Bloggers 23 Reporters 2
Good job Mr Sluth!

brewer said...

That is good news! I have had DirecTV for about 10 years also, and I would hate to have had to cancel my subscription over MASN.

phil dunn said...

SBF, Maybe you can use your investigative skills to get to the bottom of Andy Dunn's firing or resignation and the firing of three of his senior staff members.
Michele Copes, coordinator of scouting and player development; Tyler Holmes, assistant to the farm director; and Matt Blaney, assistant, player development-Florida operations — were fired.
This is an alarming development at the beginning of spring training, yet nobody is writing about it. Does this bode will for the Bodes? Andy Dunn was his hire.

Anonymous said...

It's all right here...

http://www.masn.tv/programming/index.cfm?ID=82

Brian said...

phil - Dunn was the Director of Stadium Ops for RFK in 2005 and then made the unusual step to Player Development after Wogan was fired. From what I can figure, that is atypical. He didn't seem to be on the path that led to a PD position. With the hiring of Mike Rizzo as VP of Baseball Ops, it appeared much of Dunn's responsibilities were taken by Rizzo. So his resignation (while not great timing) is not shocking.

The firing of the three others in the PD department is the odd piece. If we see some hirings in the near term, it makes more sense. Otherwise it's definitely not something that should be soft sold.

Screech's Best Friend said...

Phil/Brian: I am down here in Viera--I will look into it, for sure.

Eddie Cunningham said...

I don't have any cable TV, but my Dad and I will be moving to my sister's home in Derwood, MD. The good news is that they have satellite TV. The bad news? It's the Dish Network---the ONLY satellite/cable TV provider in the Baltimore/Washington area that has NOT agreed to carry MASN yet.

Can you find out when or if this is likely to happen? Thanks!

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MaryLee said...

Well, I spoke today to someone at DirectTv, since channel 671 did not show up and they said they don't provide 671 MASN 2 to our area (Balt/DC)
Now should I wait till the baseball start time in the hopes that the channel 671 shows up or do we go back to square one with the higher powers at Direct TV,
Perhaps I am missing something in their explanations?
Let me know if that is so, thanks for your very informative blog, it was more insightful than the DirectTV people have ever been